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Wednesday, March 14 • 3:30pm - 4:30pm
Automatic Renewal: Using DIY Technology to Create an Improved Patron Experience at Hennepin County Library

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Hennepin County Library launched an automatic renewal service for patrons on January 1, 2018. Since our ILS doesn’t have an auto-renewal feature, we had to build it ourselves. This session will describe our experience and cover our staff engagement process, service design, development of the application, service launch, and evaluation.

Speakers
avatar for Phil Feilmeyer

Phil Feilmeyer

System Integration, Hennepin County Library
I manage and administer Hennepin County Library's Integrated Library System and develop ILS-related applications.
SJ

Samantha Jekot-Graham

Patron Experience Lead, Hennepin County Library


Wednesday March 14, 2018 3:30pm - 4:30pm CDT
Olin-Rice 150