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Wednesday, March 14 • 1:00pm - 2:00pm
A (Free) Library Tech Support Ticketing System

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This session will cover the creation and implementation of a cost-effective (free) library tech support ticketing system using technologies such as Google Apps and Spiceworks.  The goal was to create a workflow and system that are easy to implement and easy to use.

Link to Google Slide Presentation:


avatar for Seth Erickson

Seth Erickson

Automation/Systems Librarian, Traverse des Sioux Library Cooperative
Seth Erickson is the Library Systems Administrator at the TdS Library Cooperative in Mankato, MN. He has lead technology initiatives in both public library and K-12 settings, and believes that focusing on staff training and development is the key to the long-term success of any innovative... Read More →

Wednesday March 14, 2018 1:00pm - 2:00pm CDT
Olin-Rice 150